Indian Railways further relaxed Refund Rules for PRS Counter Generated Tickets

Indian Railways further relaxed Refund Rules for  PRS Counter Generated Tickets

In order to further facilitate Rail passengers in availing facility of refund of tickets in the wake of COVID -19 (Corona Virus) to avoid crowding at railway stations and to observe Social Distancing in Railway premises, Indian Railways further relaxed refund rules for the reserved tickets generated through PRS (Railway Reservation) Counters. This relaxation is for a period of three months with journey commencing period from 21st March - 21st June 2020. 

All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket.

For the Trains cancelled by Railways with journey period from 21st March to 21st June 2020. 

Passengers can get refund across counter on submission of Ticket upto 

3 (Three) months from the date of journey. (Instead of extant rule of 3days excluding the day of journey)

For the Trains NOT cancelled by Railways but Passenger does NOT want to perform journey between 21st March - 21st June 2020.

Passengers can file TDR (Ticket Deposit Receipt) within 3 (Three) months from the date of journey at the station. (Instead of extant rule of 3 days)

Passengers can submit the TDR to Chief Claims Officer (CCO) / Chief Commercial Manager (CCM) Claims office for getting the refund within 

60 days of filing of TDR subject to verification from Train chart. 

(Instead of extant rule of 10 days)

For passengers who want to cancel the ticket through “139” can get refund across the counter within 3 (Three) months from date of journey. (Instead of extant rule of upto scheduled departure of the train.)

PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AND AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.