Indian Railways relaxes Refund Rules for PRS Counter Generated Tickets

In the wake of COVID-19 (Corona Virus) to avoid crowding at railway stations and to observe Social Distancing in Railway premises, Indian Railways relaxed refund rules for the reserved tickets generated through PRS (Railway Reservation) Counters. This relaxation is for journey period from 21st March - 

15th April 2020. 

All rules for e-ticket remain same as passenger does not need to come to Station for refund of ticket.

For the Trains cancelled by Railways with journey period from 21st March to 15th April 2020. 

Passengers can get refund across counter on submission of Ticket upto 

45 days from the date of journey. (Instead of extant rule of 3 hours/72 hours)

For the Trains NOT cancelled by Railways but Passenger does NOT want to perform journey between 21st March - 15th April 2020. 

Passengers can file TDR (Ticket Deposit Receipt) within 30 days from the date of journey at the station. (Instead of extant rule of 3 days)

Passengers can submit the TDR to Chief Claims Officer (CCO) / Chief Commercial Manager (CCM) Claims office for getting the refund within 

60 days of filing of TDR subject to verification from Train chart. 

(Instead of extant rule of 10 days)

For passengers who want cancel ticket through 139 can get refund across the counter within 30 days from date of journey. (Instead of extant rule of upto scheduled departure of the train.)

PASSENGERS ARE ADVISED TO AVAIL THE FACILITY AVOID COMING TO RAILWAY STATION DURING THE SPREAD OF VIRUS.