Pension Adalat conducted on Vijayawada Division

 

Vijayawada Division conducted Pension Adalat – 2023 at the Railway Divisional Auditorium, Vijayawada, today, i.e., on 15th December 2023. Shri Narendra A Patil, Divisional Railway Manager, Vijayawada Division, South Central Railway, graced the occasion as Chief Guest, along with Shri D Srinivasa Rao, Additional Divisional Railway Manager (Infrastructure), and Shri M Srikanth, Additional Divisional Railway Manager (Operations), Vijayawada Division.

 Shri M B Muralidhar, Sr. Divisional Personnel Officer, Vijayawada, welcomed the pensioners and appraised the gathering about the importance of organising Pension Adalat every year. Speaking on the occasion, Shri Narendra A Patil, Divisional Railway Manager, said that the importance of the Pension Adalat is mainly redressal of grievances related to pension, family pension, gratuity, settlement dues, etc. DRM also suggested that pensioners approach the Personnel and Accounts Officers for redressal of their grievances on any working day without waiting for the next Pension Adalat. Shri Narendra A Patil stated that Vijayawada Division has a total strength of 26,000 pensioners, and only 64 grievances were received during the current Adalat, which clearly reflects the efficiency of our Division in resolving the grievances. DRM advised the staff of the Personnel and Accounts department to put systems in place for quick grievance redressal. He added that these systems also help us in the long run, as sooner or later every employee becomes a pensioner and needs to get through the same process. He also said that we must always remember that we are standing on the shoulders of all those who have served the Nation through their service on Indian Railways since 1853. It is a collective effort that we are carrying crores of passengers every day to their destinations, and the trust of the millions of passengers is our strength. DRM appreciated the response from pensioners and also the efforts of the organizers in achieving the objectives of settling the disputes amicably and resolving the grievances of the retired employees and their family members.

 Shri D Srinivasa Rao, ADRM (Infrastructure), said that we are always striving hard to meet the expectations of our serving and retired employees, and sometimes, though there might be a delay in taking a case to conclusion, it is only because we are trying to improve our systems, and the upgrade sometimes slows the process. One such instance now is the updating of the leave module in the Human Resource Management System (HRMS) module of Indian Railways, ensuring 100% online leave management and reducing the burden during the preparation of retirement documents.

 Shri M Srikanth, ADRM (Operations), congratulated the Personnel and Accounts Staff for collectively closing the grievances in the Pension Adalat from the date of notification. He said that we at Indian Railways are always striving to improve our working culture, and surely one day we will see that there will be a Pension Adalat, where the pensioners will come only to interact with each other and we will have zero grievances.

 Shri G S R Mohan Rao, Dy. General Manager, the State Bank of India, Centralised Pension Processing Centre (CPCC), Vijayawada, also shed some light on the solutions to the regular problems encountered by the pensioners and family pensioners and assured them they are working with the Railway organisation for quick resolutions of the cases.

 Total 101 cases have been registered in the Vijayawada Division including 64 received today. Out of 37 earlier received cases, 30 were resolved with an amount of Rs.5,38,957 arranged towards redressal. Of the 64 cases received today 4 were cleared on the spot.  

 Representatives of various Pensioners' Associations and Federations lauded the efforts of Personnel and Accounts Department in clearing the grievances, implementing the Digital Pensioners Cards and always welcoming and resolving the cases as a top priority.

 Shri E V Shivaramakrishna, Sr. Divisional Finance Manager, Shri Katta Anand DPO, and other officers, Welfare Inspectors and staff of Vijayawada Division attended the Pension Adalat.