Mandatory Provision of Mobile Numbers for Reserved Ticket Bookings

Vijayawada Division, South Central Railway appeals to all esteemed passengers and the general public to kindly note that, as per the directions of the Railway Board, feeding of mobile numbers has been made compulsory while booking reserved tickets across Passenger Reservation System (PRS) counters.

This initiative has been introduced to strengthen communication with passengers and provide timely updates and assistance during their journey.

Key Benefits to Passengers

• SMS alerts on the status of waitlisted tickets after chart preparation.
• Important information on train arrivals, departures, delays, diversions, or cancellations.
• Quick resolution of complaints and effective communication during emergencies such as derailments or other disruptions.
• Timely updates on refunds and cancellations.

Instructions for Passengers

• Passengers are requested to mention their mobile number clearly in the reservation requisition slip while booking tickets at PRS counters.
• The booking clerks will ensure that the mobile number provided by the passenger or their representative is invariably fed into the PRS system.

Vijayawada Division, South Central Railway urges passengers to cooperate by providing their mobile numbers at the time of ticket booking. This simple step will go a long way in improving passenger convenience, enhancing communication, and ensuring a safer and smoother journey experience.

SCR BZA PR No.118
Date: 30th September 2025